Terms of Service

1. Acceptance

By creating an account, accepting these terms at sign-up or using the service, you agree to these terms, the Refund Policy https://whatcart.net/refund-policy and the Privacy Policy https://whatcart.net/privacy. If you accept them for a business, you confirm you are authorized to bind it, and “you” means that business.

WhatCart is a business-to-business service. You use it for your trade or business, not as a consumer.

2. The service

WhatCart is software for merchants who sell through WhatsApp. It helps you take orders in WhatsApp chats, manage products, stock, orders and returns, record payments, including cash on delivery, ship through the carriers you connect or your own riders, message your buyers from your own WhatsApp Business number and work as a team, on the web and in the mobile app.

WhatCart is order-management software. It is not a marketplace, a payment service or a party to your sales. You sell your own products to your own buyers, in your own name. We do not buy, sell, ship or hold your goods, and we never receive, hold, route or settle your buyers’ money, and take no fee or share of your sales: buyers pay you directly, for example in cash on delivery, by bank or wallet transfer or InstaPay, or through your own account with a payment provider, under your own contract with it.

The service is for stores in Egypt, Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Jordan, Türkiye and Lebanon. Some features, payment methods and couriers are available only in some countries. A feature that is marked as coming soon, or is not switched on for your store, is not part of the service until we release it.

3. Eligibility and accounts

• You must be at least 18 and run a business in one of the countries listed above. Give accurate information about you and your business, and keep it up to date.
• Each store needs its own business phone number. A number belongs to the first store that used it (at sign-up, as its contact phone or as its WhatsApp number), even after that store is deleted. Support can move a number to another store after checking who owns it.
• Keep your sign-in details, passkeys and any API keys safe, and tell us at once about any unauthorized use. Anyone holding an API key can use it until you revoke it or it expires.
• You are responsible for everything done in your store, including through its API keys and by the team members you invite, within the permissions you give them.
• Authorized WhatCart support staff can view your store in read-only mode to give support, fix problems, keep the service secure or check compliance with these terms. They must record a reason, each access lasts at most 30 minutes, and every access appears in your store’s activity log.

4. Merchant responsibilities

• Show accurate prices, product information and delivery terms.
• Sell only lawful products, and nothing listed under Prohibited goods.
• Follow the consumer, e-commerce, data protection and tax laws that apply to your sales (see Your sales to your buyers).
• Manage your own relationships with your buyers, couriers and payment providers: you, not WhatCart, are the party contracting with them.
• Tell your buyers how their data is used and obtain any consent the law requires.

5. Your WhatsApp Business Account

WhatCart connects to the WhatsApp Business Platform as a Meta Tech Provider. You connect your own WhatsApp Business Account, and your use of the platform is governed by Meta’s terms and policies, which you accept when you connect and must follow: the WhatsApp Business Platform terms https://www.whatsapp.com/legal/WhatsApp-Terms-for-WhatsApp-Business-Platform the Meta Terms for WhatsApp Business https://www.facebook.com/legal/Meta-Terms-for-WhatsApp-Business-Platform the WhatsApp Business Messaging Policy https://whatsappbusiness.com/policy/ and the Meta Commerce Policy https://www.facebook.com/policies_center/commerce/

• Message only people who gave you their number and agreed to receive messages from you on WhatsApp, and honor every request to stop, whether made on or off WhatsApp.
• Outside the 24-hour customer service window, which opens with each buyer message, send only message templates approved by Meta, in the right category (marketing, utility or authentication).
• Keep your WhatsApp business profile accurate, with a way to contact you, and give buyers a way to reach a person when they ask for one.
• Keep your number’s quality healthy. Meta may limit or suspend your number or account because of buyer complaints, low quality or policy breaches, and WhatCart cannot reverse Meta’s decisions.
• Do not resell access to the WhatsApp Business Platform, let others use it through your store, or use Meta’s or WhatsApp’s names or trademarks without Meta’s permission.
• We answer to Meta for how our customers use the platform. If you breach Meta’s terms or policies, we may pause messaging, the catalog or ordering for your store, or suspend your account.

6. Your sales to your buyers

You are the seller in every sale made through your store. The consumer protection, e-commerce, distance-selling, advertising, data protection and tax laws of the countries where you sell apply to you. Examples include Egypt’s Consumer Protection Law No. 181 of 2018, Saudi Arabia’s E-Commerce Law, the UAE’s Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, Qatar’s Law No. 8 of 2008, Kuwait’s Law No. 39 of 2014, Bahrain’s Law No. 35 of 2012, Oman’s Consumer Protection Law (Royal Decree No. 66/2014), Jordan’s Consumer Protection Law No. 7 of 2017, Lebanon’s Consumer Protection Law No. 659 of 2005, and Türkiye’s Consumer Protection Law No. 6502 with its Distance Contracts Regulation and the Law on the Regulation of Electronic Commerce No. 6563.

• Buyers’ rights, such as returns, withdrawal, refunds and warranties, and the information you must give before a sale, are set by that law. The return policy you set in WhatCart is shown to your buyers, but it cannot take away rights they have by law, and you must honor those rights.
• In Türkiye, commercial electronic messages, including marketing messages on WhatsApp, need the buyer’s prior consent, and that consent must be registered in the Message Management System (İYS) where Law No. 6563 requires it.
• WhatCart gives you tools such as the store return policy, marketing consent records and receipts, but we do not give legal or tax advice, and we do not guarantee that your use of the service meets the law that applies to you.

7. Prohibited goods

You may not use WhatCart to sell, offer or promote goods or services prohibited by the Meta Commerce Policy https://www.facebook.com/policies_center/commerce/ the WhatsApp Business Messaging Policy https://whatsappbusiness.com/policy/ or the law of the country where you sell or where your buyers are, even if you hold a local licence for them. This includes, for example, weapons, drugs, tobacco, alcohol, adult products, medical products, animals, gambling and counterfeit goods; those policies are the full list.

• Check the policies before you list a product. They change from time to time, and Meta decides how they apply.
• Meta may reject catalog items, restrict your WhatsApp number or account, or remove commerce features if you breach them.
• We may hide listings, pause your store’s ordering or catalog, or suspend your account if we reasonably believe you are selling prohibited goods, and we tell you why where the law and safety allow.

8. Taxes and invoices

You are responsible for your own tax registration, for charging and paying the taxes on your sales, and for issuing the invoices or receipts the law requires, including through e-invoicing and e-receipt systems such as the Egyptian Tax Authority’s e-invoice and e-receipt systems, Saudi Arabia’s ZATCA e-invoicing (FATOORA) and Türkiye’s e-Arşiv invoices.

Order confirmations, receipts and packing slips that WhatCart produces for you or your buyers are operational documents, not tax invoices, and they do not replace them.

For your WhatCart order packs, Gumroad, our merchant of record, issues the receipt and calculates, collects and remits any sales tax or VAT due (see Paying for order packs). For other questions about pack invoices, contact support@whatcart.net.

9. WhatsApp messaging costs

Meta charges WhatsApp message fees directly to your WhatsApp Business Account, under Meta’s terms and at Meta’s rates, which Meta may change. WhatCart does not bill, collect or mark up these fees, and our order pack prices do not include them.

From 1 October 2026 Meta also charges for replies sent inside the 24-hour customer service window once a business number has used its monthly free allowance (1,000 replies a month under Meta’s current pricing), and for utility templates sent inside that window. If you have not added a payment method in WhatsApp Manager, your replies stop being delivered once the free replies are used. WhatCart cannot send messages that Meta does not deliver and is not responsible for the resulting delays.

WhatCart shows your message usage in the dashboard as an estimate; Meta’s invoice is the record of what you owe.

10. Third-party services

The service relies on third parties such as Meta, Gumroad, hosting and email providers, payment providers and couriers. Their services are governed by their own terms, and we are not responsible for their availability, performance or decisions, such as restricting a WhatsApp number, rejecting a message template or holding a payout. When you connect your own account with a payment provider or courier, your contract is with them, and you are responsible for the keys and settings you give us.

11. Acceptable use

You must not:

• Send spam or unsolicited, bulk or misleading messages, or use WhatCart as a mass-marketing tool.
• Use the service for anything illegal or fraudulent.
• Try to break into, disrupt or overload the service, go beyond its rate limits on purpose, or reach other stores’ data.
• Resell, sublicense or reverse engineer the service, or copy it to build a competing product, without our written permission, except where the law allows it.
• Get around order credits or the free first orders, for example by opening extra stores for the same business or using another store’s number.
• Use the service in any way that puts the Meta platform, the service or other users at risk.

12. Fees and order credits

Every new store starts with its first 50 orders free, with no time limit and no card required. Each store gets this free start once, and a business phone number that already belongs to a store cannot start another one.

After that, your store needs order credits to take new orders: one credit for each order. You buy credits in prepaid packs of 250, 500, 1,000, 2,500, 5,000 or 10,000 orders, at the price published at https://whatcart.net/pricing on the day you buy, which is the same for every country. There are no feature tiers: every store gets the same plan, with up to 50 team members, whatever it buys. There is no subscription: nothing renews, and you are never charged automatically.

• Credits never expire. They stay in your store’s balance until they are used, and credits from your oldest pack are used first.
• Each order placed in your store, on any channel, uses one credit when it is placed. If the order is cancelled before it is shipped, the credit is returned to your balance.
• Test orders the store owner places in test mode use no credits.
• An exchange recorded on a return creates a replacement order. It uses no credit when the buyer pays nothing extra, because it is not a new sale. When the buyer pays a difference, it uses one credit and, like any other order, cannot be placed while new orders are paused.
• We alert you before your balance runs out. When it reaches zero, your store can take a buffer of more orders equal to 10% of the pack it bought most recently (for example 25 orders after a 250-order pack, or 1,000 after a 10,000-order pack), or 5 orders if it has only had its 50 free orders; these are deducted from the next pack you buy. After that, buyers can still browse but cannot place orders, and staff cannot add orders, until you buy a pack. Everything else keeps working.
• We may correct your balance when credits were added or used in error, for example because of a technical fault or a payment that was later refunded or reversed, and we tell you when we do.
• We may change pack prices or sizes. A change applies only to packs bought after it takes effect, never to credits you already hold, and we announce it at least 30 days before it takes effect.
• Credits can be used only for orders in the store they were bought for. They have no cash value and cannot be transferred, sold or exchanged for money, except for a refund under the Refund Policy.

13. Paying for order packs

Our order process is conducted by our online reseller Gumroad. Gumroad is the merchant of record for all our order packs: when you buy an order pack, the payment will be processed by Gumroad as the merchant of record. Gumroad is operated by Gumroad, Inc., United States. You choose a pack in the dashboard and pay at Gumroad’s checkout. Gumroad’s Terms of Service https://gumroad.com/terms, which bind buyers too, apply to your purchase, together with these terms and our Refund Policy https://whatcart.net/refund-policy. Bit Techs remains the provider of the WhatCart service and of the orders you buy; for help using WhatCart, billing questions and refund requests, contact support@whatcart.net.

• Gumroad takes the payment, issues the receipt, and calculates, collects and remits any sales tax or VAT due. Pack prices are shown in US dollars, the same in every country; tax may be added at checkout depending on your country, and Gumroad shows the final amount before you pay.
• You can pay by card or the other payment methods Gumroad’s checkout offers.
• The orders are added to your balance automatically as soon as Gumroad confirms the payment.
• A pack can be refunded in full within 30 days if none of its orders has been used, as the Refund Policy explains (orders that only paid off buffer orders do not count as used); Gumroad returns the approved amount to the original payment method. If we make a billing error, we correct it. Nothing in these terms takes away a refund that mandatory law gives you.
• If a payment is refunded, reversed or charged back, the orders it added are removed from your balance. Please contact us or Gumroad before disputing a payment: it is usually the fastest way to fix a problem.

14. Data, content and licences

You own your data and content (products, images, orders, customer data). You give us a non-exclusive, royalty-free licence to host, copy, process and display it only as needed to provide, secure and support the service for you, and to comply with the law. You confirm you have the rights to the content you upload, such as product photos and descriptions.

We own the service, its software, brand and design. We give you a limited, non-exclusive, non-transferable right to use the service for your business while your account is active and you follow these terms. If you send us feedback or ideas, we may use them without any obligation to you.

15. Privacy

The Privacy Policy https://whatcart.net/privacy explains how we process data and forms part of these terms. For your buyers’ personal data, you decide how it is used and we process it on your behalf; once it is in force, the Data Processing Agreement https://whatcart.net/dpa sets out the terms of that processing.

16. Suspension and termination

• You can stop using the service at any time; there is no subscription to cancel. You can delete your personal account in Settings → Account; to delete a whole store and its data, its owner emails privacy@whatcart.net.
• We may suspend or terminate your account, or pause parts of your store, if you breach these terms or Meta’s policies, if your use puts the service, the Meta platform or others at risk, or if the law, Meta or Gumroad requires it. We give notice and a chance to fix the problem first where we reasonably can, and act at once only when the risk or the law requires it.
• We do not close or delete a store for any other reason, except when its owner asks us to, or under the inactivity rule below.
• When a store is closed or deleted in any of these cases, its unused credits are not refunded, except for a pack that is still refundable under the Refund Policy (bought within the last 30 days, with none of its orders used) or where mandatory law requires a refund.
• A store with no activity for 12 months (no sign-in or use of the app, no order and no unused paid credits) is deleted with all its data. We notify the owner 30, 7 and 1 day before, and signing in cancels the deletion.

17. Effect of termination

Your access ends and WhatsApp is disconnected. Before your store is deleted, its owner can export its data from the app (a full ZIP export and CSV files of products, customers, orders and payments) or ask us for a copy. We then delete data as described in the Privacy Policy and the Data Deletion Instructions, except records the law requires us to keep. Terms that by their nature continue after termination, such as fees owed, liability, indemnity and governing law, keep applying.

18. Availability and changes

We aim to keep the service available and to fix problems quickly, but we do not guarantee it will run without interruption or errors, and we offer no service level agreement unless we agree one with you in writing. We may add, change or remove features. We give notice of changes that materially affect your use.

19. Disclaimers

The service is provided “as is” and “as available”. Except as these terms say or the law requires, we give no warranties, express or implied. We do not guarantee sales, message delivery or Meta’s approval of your number, templates or catalog, and nothing in the service is legal, tax or financial advice.

20. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential damages, or for lost profits, revenue or data. Our total liability arising from these terms or the service is limited to the greater of the amounts you paid for the service in the 12 months before the event giving rise to the claim, or USD 100. These limits do not apply to fraud, gross negligence or wilful misconduct, to death or personal injury, or to any other liability that the law does not allow to be limited, and they do not limit your obligation to pay fees or your obligations under Indemnity.

21. Indemnity

You will indemnify us against claims by third parties, fines and resulting reasonable costs, including legal fees, that arise from your breach of these terms, the law or Meta’s policies, or from your products, content, messages or dealings with your buyers, except to the extent they were caused by our own breach. We will tell you promptly about any such claim and let you take part in the defence.

22. Governing law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. Before going to court, the parties will first try to settle any dispute amicably for 30 days after one of them notifies the other in writing. If it is not settled, the competent courts of Cairo, Egypt, have jurisdiction.

This does not take away any protection that the mandatory law of your country gives you, and either party may ask any competent court for urgent interim measures.

23. Changes to these terms

We may update these terms and post the update on this page with its date. For material changes we notify the store owner by email or in the dashboard at least 30 days before they take effect, unless the law, Meta, Gumroad or a security risk requires a faster change. If you do not agree, you can stop using the service before the change takes effect. Continuing to use the service after the change takes effect means you accept it.

24. Language

These terms and the Refund Policy are published in Arabic, English and Turkish. If the versions differ, the Arabic version prevails.

25. General

• These terms, with the policies they refer to, are the whole agreement between you and us about the service.
• If a court finds part of these terms invalid, the rest stays in force, and the invalid part applies as far as the law allows.
• If we do not enforce a right at once, we have not given it up.
• You may not transfer your account or these terms without our written consent. We may transfer them to whoever takes over WhatCart, and we will tell you.
• Neither party is liable for delays caused by events beyond its reasonable control, such as outages at Meta or internet providers, war, natural disasters or government action.
• We send notices to the store owner’s email address or show them in the dashboard. You can send notices to support@whatcart.net.

26. Contact

Support, billing and general questions: support@whatcart.net. Data and privacy: privacy@whatcart.net.

WhatCart is operated by Bit Techs, 18 Health Street, Ain Shams, Cairo 11728, Egypt.