Frequently asked questions

Yes, it is the core of the product. Each order has an amount due on delivery; you record what the courier collected and passed on to you, and the amount adjusts automatically on partial delivery or refusal.

WhatCart supports stores in ten countries only: Egypt, Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, Oman, Jordan, Türkiye and Lebanon. Stores in other countries can’t sign up yet. In every country buyers pay your store directly, by cash on delivery or bank or wallet transfer, and in Egypt also with InstaPay. The page on how buyers pay shows what is available in each country.

You pay Meta directly, through the payment method in your own WhatsApp Manager; WhatCart adds no fee. From 1 October 2026 Meta also charges for your replies inside the 24-hour customer service window. Each business number gets 1,000 free replies a month, and without a payment method in WhatsApp Manager your replies stop being delivered once those are used. WhatCart shows your usage in the dashboard, and the pricing page lists Meta’s rate per country.

Your buyers pay your store directly. Cash on delivery and bank or wallet transfer with your own instructions work in every country today, and stores in Egypt can also take InstaPay. Card payments on your own Paymob account (Egypt, Saudi Arabia, the UAE, Oman) or Stripe account (the UAE), under your own contract with that provider, are coming soon. WhatCart never receives, holds or settles the money and takes no fee or share of your sales. How your buyers pay you

In most cases, yes. When you connect, choose coexistence to keep using the WhatsApp Business app on the same number, or use a dedicated Cloud API number. Meta decides coexistence eligibility.

No. WhatCart is for conversations your buyers start with you and for updates about their own orders. It does not send broadcasts or bulk messages. The only message not tied to a placed order is an optional cart reminder, off by default: if you turn it on, a buyer who left a cart in the chat gets one reminder, and none after replying STOP.

You connect your own account with a carrier supported in your store’s country: Bosta, Aramex, J&T Express and Mylerz in Egypt; SMSA Express, Aramex and iMile in Saudi Arabia; Aramex and iMile in the UAE, Qatar, Kuwait, Bahrain and Oman; Aramex, iMile and Mylerz in Jordan; Yurtiçi Kargo, Aras Kargo, MNG Kargo and Aramex in Türkiye; Wakilni and Aramex in Lebanon. You book parcels and print labels in WhatCart, and the buyer gets a WhatsApp update as the carrier moves the parcel. Your own riders and store pickup work too. Shipping

Arabic, English and Turkish. The dashboard, buyer messages, order form and the mobile app (in testing) work in all three, and each store chooses the languages it uses with its buyers. The Turkish wording is still being reviewed by a native speaker.

Connections are encrypted, WhatsApp tokens are encrypted in the database, each store is isolated, and sensitive actions need a password check and are logged. We do not sell data.

Your first 50 orders are free, with no time limit and no card. Then you buy order packs, from $25 for 250 orders: $0.10 down to $0.05 per order, with the same prices in every country. There is no subscription, orders never expire, and there are no feature tiers: every store gets the same plan, with up to 50 team members. Pricing

We alert you before they run out. At zero, your store can take a buffer of 10% of your last pack (5 orders on the free 50), deducted from your next pack; after that, new orders pause until you buy a pack, and everything else keeps working. A pack is added right after you pay at Gumroad’s checkout (Gumroad processes the payment as merchant of record), and it can be refunded in full within 30 days if none of its orders has been used. Refund policy

No. Your buyers order from you on WhatsApp: your catalog, cart and order form open inside the chat.