From WhatsApp order to delivery

Each order keeps a record of what the courier collected from the buyer, what it has passed on to you (remittances) and what is still due. A partial delivery adjusts the amount due automatically. WhatCart only keeps the records: the money goes from your buyer to your courier and on to you.

• A worklist of what each courier still owes you
• Transfer proof and receipts on every remittance
• A printable daily closing of each day’s payments, per currency
• Your store’s chosen currency

How your buyers pay you

Buyers browse your catalog inside WhatsApp, add to cart, and enter their delivery details and how they will pay in an order form (WhatsApp Flow), in their language.

• Native WhatsApp catalog, product and cart messages
• Every cart re-priced from your current prices and stock before it is confirmed
• A list-based fallback when the order form is not available
• Enter orders you take by phone or in person yourself

Stock is reserved when an order is placed and released when it is cancelled. Returned units go back on the shelf when you record them as received and sellable. Every movement has a ledger entry, with low-stock alerts.

• Receive goods and run stock counts
• Barcode scanning in the app
• One stock pool across sales channels

Connect your own account with a supported carrier, such as Bosta, Aramex, SMSA Express, iMile or Yurtiçi Kargo, then book the parcel and print its label from the order. Status changes come from the carrier and reach the buyer on WhatsApp. Your own riders and store pickup work too.

• Supported carriers for each store country, on your own contract and rates
• Booking, labels and tracking without leaving WhatCart
• Shipped, out for delivery, failed, rescheduled and returning, sent to the buyer automatically

Supported carriers

Record a return when it arrives: sellable units go back into stock and damaged ones are logged without restocking. Then choose a refund, store credit or an exchange for another size. A refund on its own does not change stock.

• Store credit buyers can use on a later order
• An exchange creates the new order directly

Meta-approved WhatsApp messages from your number about the buyer’s own order: order confirmation with Confirm and Cancel buttons, shipped, out for delivery and failed delivery, and, only if you turn it on, one reminder about a cart the buyer left in the chat. WhatCart sends no broadcasts or bulk messages.

• A confirmation queue for orders that need a check before shipping
• Turn an abandoned cart into a draft order
• A team inbox that flags when a buyer asks for a person
• Cart reminders are off by default: turn them on in your settings (Meta charges for them); one per cart, and never after the buyer replies STOP

Products, sizes, colours, prices and stock are sent from WhatCart to your WhatsApp catalog. Edits made on the Meta side come back to you for review, and a price changed in Meta is never applied without your approval.

• Products with variants (size and colour)
• CSV import and export, bulk price edits
• Arabic, English and Turkish content per product

Automatic promotions applied in the cart, and voucher batches with unique codes.

• Total and per-buyer use limits
• First-order offers
• Discount tiers by order value

Add your team with different roles, require a password check before sensitive actions, and keep a record of every change.

• Roles and permissions per member
• Activity log
• Email and password sign-in

The WhatCart app for Android and iOS is in testing. It is designed to take new orders, scan stock barcodes, follow courier balances and answer chats.

• The Today screen shows what needs you now
• Roles and permissions for each team member
• Email and password sign-in

The Today screen shows what needs you now; reports show sales and best-selling products in your store’s time zone.

• Orders waiting for confirmation or shipping
• What couriers still owe you
• Stock alerts