Data Deletion Instructions

Merchants

• Disconnect WhatsApp: in Settings → Channels, disconnect the number. Our access to your WhatsApp Business Account stops at once and the integration token is wiped.
• Delete products, images and other data in the app, on the pages that offer it.
• Delete your whole account: email privacy@whatcart.net from the account’s email address. We confirm your request within 30 days and delete the data within 30 days of confirming, except records the law requires us to keep.

Buyers

If you messaged a store that uses WhatCart, that merchant is responsible for your data. Contact them first and ask them to delete it.

You can also email privacy@whatcart.net with the store name and your phone number. We forward your request to the merchant and help them carry it out.

Facebook and Meta users

To remove WhatCart’s access: open Facebook Settings → Business Integrations, select WhatCart and remove it. Or remove the app from your WhatsApp Business Account settings in Meta Business Manager.

Removing it disconnects WhatCart automatically and wipes the integration token. To delete the rest of your data, follow the account deletion steps above.

What is deleted and what is kept

• Deleted: account and store data, products and images, orders and customer data, conversations and their media, and integration tokens.
• Kept for a time: records the law requires us to keep (such as financial records), the audit and security logs for the period in the Privacy Policy, and backups until they cycle out.
• Messages already delivered to a buyer’s phone stay on their device; we cannot delete them.

Full Privacy Policy: https://whatcart.net/privacy