Refund Policy

1. Who sells order packs

Our order process is conducted by our online reseller Gumroad. Gumroad is the merchant of record for all our order packs: the payment for each order pack will be processed by Gumroad as the merchant of record, and Gumroad collects it, issues the receipt, handles refunds and chargebacks, and returns any approved refund. Gumroad is operated by Gumroad, Inc., United States. Gumroad’s Terms of Service https://gumroad.com/terms, which bind buyers too, apply to your purchase, together with this policy and our own Terms of Service https://whatcart.net/terms

WhatCart itself is operated by Bit Techs, 18 Health Street, Ain Shams, Cairo 11728, Egypt, which provides the service and the orders in each pack, handles billing support and decides refund requests under this policy.

2. Your first 50 orders

Every new store gets its first 50 orders free, with no time limit. They need no payment, so there is nothing to pay or refund. Each store gets them once.

3. Refund of an unused pack

You can ask for a full refund of a pack within 30 days of buying it, without giving a reason, as long as none of its orders has been used. Orders are taken from your packs in the order you bought them, oldest first. When a pack is refunded, its orders are removed from your balance.

Orders from a pack that only paid off the buffer orders your store took after its balance reached zero do not count as used. If such a pack is refunded, those buffer orders are owed again, so new orders pause until you buy another pack.

4. When a purchase is final

After 30 days, or once any order from a pack has been used, the purchase is final and is not refunded, in whole or in part. This does not take away any refund that mandatory law gives you.

5. Billing errors

If we make a billing error, such as charging you twice for the same pack or adding fewer orders than you paid for, we correct it: we add the missing orders or refund the amount charged in error in full through Gumroad. Tell us as soon as you notice it.

6. Closing your store

We close or delete a store only when its owner asks us to, when the store breaches the Terms of Service or Meta’s policies or harms the platform or others, when the law requires it, or under the inactivity rule, which never applies to a store holding unused paid credits. In any of these cases unused credits are not refunded, except for a pack that is still refundable under section 3, or where mandatory law requires a refund.

7. How to ask for a refund

Email support@whatcart.net from the store owner’s email address with your store name and the purchase reference shown in the dashboard or on your Gumroad receipt. For questions about the payment itself, you can also contact Gumroad directly as the merchant of record.

8. How refunds are paid

Approved refunds are issued by Gumroad, as merchant of record, and go back in full to the original payment method, normally within 14 days of approval. How long the money takes to appear depends on your bank, card issuer or payment provider.

9. Payment disputes

Please contact us or Gumroad before disputing a payment with your bank or card issuer; it is usually the fastest way to fix a problem. If a payment is charged back or reversed, the orders it added are removed from your balance, as the Terms of Service say.

10. Your legal rights

WhatCart is sold to businesses for use in their trade. Statutory withdrawal rights, such as the 14-day right of consumers in the EU, the UK or Türkiye, are for consumers and generally do not apply to business purchases; the 30-day refund of an unused pack is offered to every store anyway. Nothing in this policy limits any right you have under the mandatory law that applies to you.

11. Contact

Billing and refund questions: support@whatcart.net.

WhatCart is operated by Bit Techs, 18 Health Street, Ain Shams, Cairo 11728, Egypt.